SERVICE & SUPPORT

Over 15 years of experience and first-class service for your high-performance IT infrastructure.

In addition, we offer service coverage for your hardware and your operating system – software, individually adapted to your needs. We define response times flexibly according to your requirements – up to 6 hours system recovery time, if you wish, 7 days a week, in multiple languages around the clock.

OUR PROMiSE:

– Personal support staff, named by name:
In our service contracts, we guarantee our customers a personal supporter with appropriate downtime policy.

– Proactive support:
We use regular analyses to check the optimal performance of your IT systems. This enables us to identify potential problems at an early stage, before they can affect business operations.

– Service hotline and ticketing system:
Depending on the agreed service time, our support team is available up to 24×7. A professional ticketing system supports us in this.